What is your return policy?Updated a month ago
📋 Return Policy & Requirements
30-Day Window: You have up to 30 days from the date of receipt to return your item in its original condition.
Eligibility: This policy applies exclusively to purchases made directly through the Native Union online store. (Note: If you purchased your item from an authorized third-party retailer, please contact them directly to process your return).
Item Condition: Products must be returned in new, unused condition and in their original packaging, alongside all included accessories, manuals, and documentation. Items damaged due to customer mishandling are non-returnable.
Return Shipping & Fees: If you are returning an unwanted item (buyer's remorse), you are responsible for the return shipping costs. Additionally, your final refund will exclude all original shipping and handling fees.
Return Destinations: Depending on your location, you may be required to ship your return to one of our global warehouses, which include facilities in the United States, Hong Kong, and France.
Proof of Purchase: A valid receipt or Order ID is strictly required; returns submitted without one may be refused.
🔄 How to Submit a Return Request
Initiating a return is simple. Just follow these steps:
Visit our online Return Center.
Enter your Order ID and the Email Address associated with your original order.
Follow the quick on-screen prompts to formally submit your request.
⏱️ Processing & Refunds
Request Review: Our team will review and respond to your return request within 2 business days.
Inspection & Refund: Once you ship the item back and it arrives at our warehouse, our team will inspect it. If it meets our return conditions, we will process your refund within 5 business days of receipt.
Payout: Refunds are always issued back to your original form of payment (Credit Card, PayPal, etc.). Defective items will receive a full refund, while non-defective returns will have shipping fees deducted.
⚠️ Important Additional Information
Order Cancellations & Amendments: To maintain our fast shipping times, orders cannot be cancelled or amended once they are placed. If you no longer want the item, you must wait for it to arrive and then submit a standard return request.
Faulty or Defective Products: All Native Union products are covered by a minimum 2-year manufacturer's warranty (starting from the date of purchase). If you receive a defective product, we may ask you to provide a photo or video of the issue to quickly facilitate your full refund or replacement.
If you need any further assistance, please don't hesitate to contact our Customer Support Team!
Email: [email protected] / WhatsApp / Live Chat