What is your return policy?Updated 5 months ago

For non-faulty items ("remorse returns"): We have a 14-day “remorse returns” policy, where customers of our online store can return any item to us in its original condition for a refund, within 14 days of delivery. Only items purchased directly from Native Union’s online store will be accepted. For products purchased from authorized resellers (including Amazon), please get in touch with them directly for returns.

Non-returnable items include items purchased through resellers, and damaged products through customer mishandling. Returned items must be in original packaging, free of any damage, including any accessories, manuals, and documentation.

In some cases, you may be required to include a video or photo to illustrate the issue in order to receive a replacement. We may request for your order to be returned to one of our global warehouses, including, but not limited to, warehouses in Hong Kong and the United States. 

Returns made without a receipt or proof or purchase may be refused – Native Union reserves the right to deny any return.

Please note, for remorse returns, you will get a refund for your order, but you will be liable for all shipping expenses. If you would like to return your product with the above in mind, please go to our Remorse Returns page to submit a request.

For faulty items (warranty claims): All of our products are covered by at least a two-year manufacturer’s warranty from the date of purchase. If you believe you have a faulty product, please do the following:
1. Check our Help Desk for support articles that may help you solve the issue – the “search” function is extremely helpful for finding solutions to common product issues.
2. If our help desk didn’t help you, please go to our Warranty Claims page to submit a request.