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Visit our Help Desk Most questions and concerns can be solved quickly via our self-service Help Desk. It includes our most frequently asked questions, including questions about products, online store orders, warranty and return information. Visit our

I need help. Where can I get support?

Is my laptop protected without a sleeve?

How do I clean my W.F.A Backpack?

What can fit into the W.F.A Backpack?

W.F.A Backpack

What can fit in W.F.A Crossbody Pouch?

Does W.F.A Crossbody Pouch get stained easily?

How can I clean W.F.A Crossbody Pouch?

W.F.A Crossbody Pouch

What can fit in W.F.A Tote Bag Pro?

How do I clean my W.F.A Tote Bag Pro?

W.F.A Tote Bag Pro

Backpack/Tote Bag/Crossbody Pouch

How do I clean the Desk Mat?

How do I remove the waves and memory?

Desk Mat

Can I use it for hot or cold water?

Is it dishwasher safe?

Is Bottle Flip Top BPA free?

Bottle

Is my laptop compatible with Desk Laptop Stand?

Will Desk Laptop Stand cover my laptop's ventilation slots?

How do I clean the fabric of Desk Laptop Stand?

Why are the hinges of Desk Laptop Stand so tight?

Will Desk Laptop Stand scratch my laptop?

Desk Laptop Stand

Why does (Re)Classic Power Bank use Qi-1?

Can (Re)Classic Power Bank be used with a phone case?

Is my phone compatible with (Re)Classic Power Bank?

Why does the power only go up to 7.5W for the iPhone 12 / 13 / 14 / 15 range? It seems much lower compared to Apple's Power Bank.

Why does (Re)Classic Power Bank get hot?

(Re)Classic Power Bank | Magnetic

Is Drop Magnetic Wireless Charger compatible with my iPhone case?

Is Drop Magnetic Wireless Charger compatible with other phones, besides the iPhone 12 / 13 / 14 range?

How do I clean my Drop Magnetic Wireless Charger?

Drop Magnetic Wireless Charger

Is Snap Magnetic Wireless Charger compatible with other phones besides the iPhone 13 range?

Why should I buy Snap Magnetic Wireless Charger instead of Apple’s original MagSafe Charger?

Snap Magnetic Wireless Charger

How do I use Rise Dock | MagSafe Compatible?

Will Rise Dock | MagSafe Compatible charge my iPhone directly?

My phone doesn't stick to the Rise Dock | MagSafe Compatible - how do I fix this?

Will Rise Dock | MagSafe Compatible work with my phone case?

What phones are compatible with Rise Dock | MagSafe Compatible?

Rise Dock

How do I clean my Snap 2-in-1 or Snap 3-in-1 Wireless Charger?

Are Snap 2-in-1 and Snap 3-in 1 Magnetic Wireless Chargers compatible with other phones, besides the iPhone 12 / 13 / 14 range?

Are Snap 2-in-1 and Snap 3-in-1 Magnetic Wireless Chargers compatible with my iPhone case?

Snap 2-in-1 / Snap 3-in-1 Wireless Charger

Does Drop Classic Leather Wireless Charger include a power source?

Does Drop XL Wireless Charger (Watch Edition) include a power source?

Does Drop XL Wireless Charger include a power source?

Does Drop Wireless Charger include a power source?

Does Drop Marquetry Wireless Charger include a power source?

Drop / Drop XL Wireless Chargers

Can Jump+ Wireless Powerbank charge my MacBook?

What is Jump+ Wireless Powerbank’s Maximum Input Wattage?

Can I use a USB-C to USB-C cable and a PD Charger to recharge my Jump+ Wireless Powerbank even faster?

Can Jump+ Wireless Powerbank charge my Apple Watch?

The LED on my Jump+ Wireless Powerbank is flashing/blinking green. What does that mean?

What is the battery capacity for Jump+ Wireless Powerbank?

Jump+ Wireless Powerbank

Does Dock Wireless Charger include a power source?

Does Dock Terrazzo Wireless Charger include a power source?

How do I clean my Dock Marquetry Wireless Charger?

Does Dock Marquetry Wireless Charger include a power source?

Dock Wireless Chargers

Why does the power only go up to 7.5W for the iPhone 12 / 13 / 14 range? It seems much lower compared to Apple's own charger.

When charging wirelessly, my device stops charging at 80%

What is wireless charging?

My iPhone and charger become warm when charging. Should I be concerned?

Is wireless charging safe?

Is wireless charging faster than charging with a cable?

Are Native Union wireless chargers MFi certified?

Does wireless charging support data transfer?

Will Native Union wireless chargers charge my phone through a case?

How fast will a Native Union wireless charger charge my AirPods?

When using my wireless charger, how can I tell if my device is charging?

Is my device compatible with wireless charging?

How fast will a Native Union wireless charger charge my phone?

Are my AirPods compatible with wireless charging?

Can I charge my Apple Watch with one of your wireless chargers?

When charging my AirPods, the white light on my wireless charger blinks on and off. Is this a problem?

When charging wirelessly, my device is charging intermittently (charging turns on and off repeatedly)

My wireless charger is not charging my device. What should I do?

My AirPods are completely out of battery, and don’t seem to charge

Do your iPhone cases offer screen protection?

General

Wireless Charging

How do I clean my (Re)Clear Case?

(Re)Clear Case

What is (Re)Classic Case made of?

How do I clean my (Re)Classic Case?

(Re)Classic Case

How many cards do (Re)Classic Wallet hold?

Will my cards be detectable for touch card reading while in the (Re)Classic Wallet?

Will my wallet be safely attached to my iPhone with just a magnetic attachment?

(Re)Classic Wallet

Won't I risk losing my phone with Universal Sling or Wrist Sling?

Can I charge my phone without removing the Sling?

Won't I risk losing my phone with Sling?

How do I clean my Sling?

What's the difference between Universal Sling and Wrist Sling and other Sling options in the market?

Universal Sling / Wrist Sling

How do I install my CLIC Pop | MagSafe Compatible case?

Will the magnetic alignment on CLIC® Pop be strong with MagSafe chargers and accessories?

CLIC® Pop

How do I install my CLIC Classic | MagSafe Compatible?

Is Clic Classic made of genuine leather?

Will the magnetic alignment on CLIC® Classic be strong with MagSafe chargers and accessories?

Is Clic Classic for iPhone 12 compatible with MagSafe accessories?

CLIC® Classic

How do I install my Sling or Leather Sling with CLIC Lock?

What's the difference with other Sling-like options in the market?

Sling / Leather Sling

Is Sling Tech Pouch water-resistant?

Will Sling Tech Pouch fit the iPhone Pro Max models?

Sling Tech Pouch

Is Chillax Fox Case compatible with MagSafe accessories?

Chillax Fox Case

Will the magnetic alignment on Café Kitsuné Case be strong with MagSafe chargers and accessories?

Café Kitsuné Case

Will the magnetic alignment on Cool-Tone Fox Case (iPhone 13 range) be strong with MagSafe chargers and accessories?

Is Green Cool-Tone Fox Case compatible with MagSafe accessories?

Cool-Tone Fox Case

Which iPhone Model do I have?

How do I clean my Clic Canvas?

Will MagSafe charging for my iPhone work with the card holder on it?

How do I clean my Clic Card?

Are your iPhone cases drop-proof?

Are your iPhone cases compatible with screen protectors?

Are your iPhone cases compatible with wireless chargers?

iPhone Cases & Accessories

Which AirPods model do I have?

How do I remove my (Re)Classic Case for AirPods Pro?

How do I clean my (Re)Classic Case for AirPods Pro?

How thick is Café Kitsuné Case for AirPods Pro?

How do I remove my Café Kitsuné Case for AirPods Pro?

Are AirPods Beanies washable?

Does the AirPods Beanie really protect my device? Can its protection be compared to your other cases?

AirPods Beanies

How thick is Cool-Tone Fox Case for AirPods Pro?

How do I remove my Cool-Tone Fox Case for AirPods Pro?

How thick is Chillax Fox Case for AirPods Pro?

How do I remove my Chillax Fox Case for AirPods Pro?

How thick is Heritage Case for AirPods Pro?

How do I clean my Heritage Case for AirPods Pro?

The stitching on the top and bottom of my Heritage Case for AirPods Pro doesn’t perfectly match up.

Heritage Case

How do I clean my Roam Case for AirPods Pro?

How thick is Roam Case for AirPods Pro?

How do I remove my Roam Case for AirPods Pro?

What are the dimensions of the clip on Roam Case for AirPods Pro?

Roam Case

How thick is Curve Case for AirPods?

How do I clean my Curve Case for AirPods?

How do I install my Curve Case for AirPods?

How do I remove my Curve Case for AirPods?

Curve Case

How do I clean my Leather Case for AirPods?

How thick is Leather Case for AirPods?

How do I remove my Leather Case for AirPods?

The stitching on the top and bottom of my Leather Case for AirPods doesn’t perfectly match up.

Leather Case

How do I clean my Marquetry Case for AirPods?

How thick is Marquetry Case for AirPods?

How do I remove my Marquetry Case for AirPods?

Marquetry Case

AirPods Cases

Why is the Classic AirTag Holder not closed on both sides? Wouldn't it be safer to keep the AirTag closed?

The design of Classic AirTag Holder seems to be very thin, and leather always becomes looser with time. Will I run any risk of losing my AirTag?

Is there any risk of the carabiner clip detaching from the leather construction of Classic AirTag Holder?

Classic AirTag Holder

With this product being made in silicone, won't it get sticky and attract dust?

The loop-knot seems to be very thin, won't I risk it being tugged and me losing my AirTag?

Curve AirTag Loop

AirTags Accessories

How can I tell which Apple Watch model I have?

How do I care for and clean my Active Band for Apple Watch?

Why doesn't the end of my Active Band come with a magnet or snap to the right place?

Is the Active Magnetic Band suitable for swimming and water activities?

Is the Active Magnetic Band comfortable to wear for long periods?

Does the Active Magnetic Band support all Apple Watch models?

How does the magnetic attachment work on the Active Magnetic Band?

Can I switch between the different colors of the Active Magnetic Band easily?

Active Magnetic Band

How do I care for my (Re)Classic Strap for Apple Watch?

Does (Re)Classic Strap for Apple Watch fit all Apple Watch Models?

(Re)Classic Strap

Does Classic Strap for Apple Watch fit all Apple Watch Models?

How do I care for my Classic Strap for Apple Watch?

Is the leather used for Classic Strap for Apple Watch sustainably tanned?

Classic Strap

Does Curve Strap for Apple Watch fit all Apple Watch Models?

I normally feel like my skin being "suffocated" and with hair pulling when wearing a silicone strap. Am I to expect that with Curve Strap for Apple Watch too?

Curve Strap

Apple Watch Straps

Products

I need help. Where can I get support?Updated a year ago