Visit our Help Desk Most questions and concerns can be solved quickly via our self-service Help Desk. It includes our most frequently asked questions, including questions about products, online store orders, warranty and return information. Visit our
All of our products are covered by at least a two-year manufacturer’s warranty from the date of purchase. You can extend this limited warranty by 12 months by registering your product. All of our ultra-strength cables are covered by a lifetime
When you purchase a bundle on our online store, each of the products will be in separate packaging.
If you are unsure which model of iPhone you have, please refer to this Apple support article.
If you are unsure which model of AirPods you have, please refer to this Apple support article.
Yes. In fact, all of our products are covered by at least a two-year manufacturer’s warranty. Need more coverage? Register your product online to extend your warranty by 12 months. Any functional defects will be covered under normal use conditions
Yes. In fact, all of our ultra-strength charging cables are covered by a Lifetime Limited Warranty, activated once Product Registration is complete. Any functional defects will be covered under normal use conditions for as long as you own the cable
If you'd like to learn more about our brand story, please visit our About Us page, and our Journal. Interested in re-selling Native Union products? Fill out the form below and a member from our sales team will be in touch. If you’d prefer, you can
If you'd like to learn more about our brand story, please visit our About Us page, and our Journal. To request high-resolution images, product samples, or further information, simply fill out the request form below with all the details and we’ll get
We have a 14-day “remorse returns” policy, where customers of our online store can return any item to us in its original condition for a refund, within 14 days of delivery. Only items purchased directly from Native Union’s online store will be
All of our products are covered by at least a two-year manufacturer’s warranty from the date of purchase. If you believe you have a faulty product, or it doesn't work as expected, please do the following: Check our Help Desk for support articles that
There are a variety of reasons why your device may be charging slower than usual. Charging speed is heavily reliant on quite a lot of variables, but the most important is the current battery drain. If you are using your phone while charging, at full
Not at all. An increase in temperature is a normal byproduct of charging. In general, electronics can support much higher temperatures (as compared to what human skin would consider warm or hot), and the devices and chargers have built-in temperature
Basically, MFi is like Apple’s badge of approval for third-party accessories. Apple’s MFi program, referring to “Made for iPhone/iPod/iPad”, is a licensing program for developers of hardware and software peripherals that work with Apple devices. The
Yes, we stand by our commitment to make premium products that stand the test of time. Genuine leather not only lasts longer than alternatives, but also adds a tactile feel to everyday interactions with the product.
Yes. We’re proud to say that all of our packaging is recyclable, so you can enjoy great products without hurting the planet.
This warning relates to the use of PC (polycarbonate) in our products. It applies only to customers in California, because of a particularity of Californian law. While countries all over the world have agreed to restrict or warn customers about the
Thank you for being part of our Native Union community. If you wish to unsubscribe from our newsletters, you can easily do so by clicking the "Unsubscribe" button located at the bottom of any newsletter you've received from us.Should you encounter an