My charging cable is not charging my device. How do I fix this?

f your device seems to have charging turning on / off repeatedly, or inconsistently, please try the following:

Remove any debris from the charging port on your device and try again.
Restart your device and try again.
Update your device to the latest software version and try again (this is important!)
Try using the same charging cable with a different power source. If the cable now works, there is an issue with the original power source – please contact the power source’s manufacturer for further support. If the cable still doesn’t work, please proceed to the next step.
Try using the same charging cable with a different device. If the cable now works, there is an issue with the original device, please contact the device’s manufacturer for further support. If the cable still doesn’t work, please proceed to the next step.
Try flipping the connector head over (turn over the Lightning or USB-C connector 180 degrees, and plug it back into the device) If the cable now works, there is an issue with the device’s charging port – please contact the device’s manufacturer for further support. If the cable still doesn’t work, please review Apple’s support page, which has even more details for potential fixes.

If you have tried all the above solutions, please contact our Customer Service team and we will follow-up with you as soon as possible.

My charging cable is not charging my device. How do I fix this?Updated a year ago