General

How do I take care of my charging cable, so it lasts a lifetime?

Cables can break for a couple of reasons. If you avoid those and take good care of your cable, it can last a lifetime. Mechanical damage: Don’t place your cable at a location where it could be squeezed in a door or drawer, rolled over with an office

Which cable connector type do I need?

The confusion around which cable you need for different devices isn’t anything new. With all of us now using a variety of devices throughout the day, it can be a little frustrating to know what charging cable you need for each one. So, here’s a

How do I fast-charge my iPhone with a USB-C to Lightning cable?

An iPhone can be fast-charged if ALL requirements below are met: Your device is an iPhone 8 or later (this includes the 2020 iPhone SE or other Qi-compatible non-iPhone devices – please check our Is my device compatible with wireless charging

Are Native Union cables MFi certified?

Yes. In fact, all of our Apple Lightning charging cables are MFi certified, so you can rely on the quality and safety of these products.

Are Native Union cables USB-IF certified?

Yes. In fact, all of our USB-C charging cables are USB-IF certified, so you can rely on the quality and safety of these products.

Do Native Union cables support data sync?

Yes. All of our USB charging cables support data sync at "Hi-Speed USB Data Transfer" (USB 2.0), which meets the requirements of most users. Power-users transferring massive amounts (ie: Terabytes) of data could look for a more specialized USB 3.1

How do I fix an “Accessory Not Supported” message on my device?

Please try the following: Remove any debris from the charging port on your device and try again. Restart your device and try again. Update your device to the latest software version and try again (this is important!) Try using the same charging

The metal tip of my cable broke, detached, or was left in my phone. Is it covered by a warranty?

Yes – physical damage under normal use conditions is covered by our warranty. In general, please avoid using your charging cable head to support the weight of your device when holding it, or lifting it up. This puts a high torque on the charging port

When charging with a cable, my device is charging intermittently or inconsistently. How do I fix this?

If your device seems to have charging turning on / off repeatedly, or inconsistently, please try the following: Remove any debris from the charging port on your device and try again. Restart your device and try again. Update your device to the latest