The metal tip of my cable broke, detached, or was left in my phone. Is it covered by a warranty?Updated a year ago
Yes – physical damage under normal use conditions is covered by our warranty.
In general, please avoid using your charging cable head to support the weight of your device when holding it, or lifting it up. This puts a high torque on the charging port, can ultimately break the cable, and even break your device's charging port.
Please contact our Customer Service team with your proof of purchase, and a photo or video illustrating the issue, and they will be happy to help.
