My wireless charger is not charging my device. What should I do?Updated a year ago

Wireless charging is sensitive to the alignment of the charging coils (of the charger and the device). The size of the charging coil (~42mm) is actually much smaller than the size of the charging pad, so careful alignment is very important. You should always place your device as centered as possible on the wireless charging coil, or the wireless charging may not work properly. Please ensure that your charger and device are not in a location where either one of them may be accidentally shifted, which would lead the alignment of the coils to shift. 

Furthermore, please ensure you are using a power source that can deliver at least 10W of power. A common issue is using under-powered power sources (ie: Laptop USB ports, or the 5W wall charger included with older iPhones). We highly recommend using a QC or PD charger, which can deliver much stronger power, which translates to better wireless charging.  

A blinking red light indicates an issue with charging. This could be caused by a variety of issues:

• Your device is not compatible with wireless charging. Please double-check that your device is compatible with wireless charging (specifically, Qi wireless charging). 
• Your device is not properly centered on the wireless charger. Please fully remove the device from the wireless charger and put it back onto the center of the charging pad. Please refer to the illustrations above for charging coil positioning.
• If the phone is put on vibration mode, the charging alignment may be affected, as the phone may vibrate off of the charging coil over time. We strongly suggest turning off the vibration, or turning on Do Not Disturb when wireless charging.
• Something metallic is interfering with charging (this is a security mechanism). Please check for any metallic/magnetic objects that may be on the wireless charging pad (such as keys or credit cards), and remove them. 
• If you are using a case thicker than 3mm, this could also interfere with wireless charging. Please try charging without the case. If this fixes the charging issue, your case is not compatible with wireless charging (rest assured, all Native Union iPhone cases are compatible with wireless charging).

Please note that, with a case, the placement area will be smaller, and the phone needs to be more carefully centered on the charging area for successful charging. Charging through cases performs better with a QC/PD charger, when compared to a simple 5V or 10V charger.