General
iPhone Duo Compatibility & Dimension Limitations
We want to ensure you have a seamless experience using our accessories with the latest Apple devices. Due to unique physical dimensions, the iPhone Duo may not be compatible with some of our existing product lines. Please review the compatibility gui
What is Power Delivery?
Also known as PD, it’s a new technology capable of delivering more power to your device in a shorter amount of time. Paired with a PD-enabled device and USB-C charging cable, it supports faster charging time overall compared to a standard charger
What is USB Power Delivery 3.1?
USB Power Delivery (PD) 3.1 is the latest charging protocol published by USB-IF Standardization Organization. This update allows devices to negotiate higher power levels up to 240W over a USB Type-C connection. Prior to this update, USB PD was limite
What devices work with Power Delivery (PD)?
PD is enabled on iPhone 8 and later, USB-C iPads and MacBooks, and most other USB-C devices. For more information, we highly recommend reading our journal post about Power Delivery.
Which PD Charger is right for me?
Smart Charger PD 20W is a uniquely flat, pocket-sized design optimized for PD charging a single iPhone or iPad via USB-C, with an additional USB-A port for other devices. Smart Hub PD 45W is capable of more power, giving you a faster charging time
What's the difference between Smart Charger PD 18W and Smart Charger PD 20W?
Smart Charger PD 20W was released as a new and improved version of Smart Charger PD 18W. With this updated 20W Smart PD Charger, you can fast-charge your iPhone 12 / iPhone 13 up to 15W with MagSafe cable.
My Fast GaN or Fast Desktop charger isn’t working, or one port won’t charge
Applies to: Fast GaN Charger and Fast Desktop Charger rangeIssues: charger not working, charger dead, no power, USB-C port not charging, GaN charger. If your charger has stopped working, or one of its ports isn’t charging, these checks will help you